Privacy policy

(Last Updated: March 03, 2026)

This Privacy Policy describes how H & B, operating the brands Cizara and SeptEssence, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cizaraessence.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By accessing or using our Site and Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on www.cizaraessence.com, update the “Last Updated” date above, and take any other steps required under applicable Indian law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to:

  • Communicate with you
  • Provide, maintain, and improve our Services
  • Process and fulfill your orders
  • Prevent fraud and misuse
  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect our rights and the rights of our users

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and Services. When we use the term “personal information,” we mean information that identifies or can reasonably be associated with you.

1. Information We Collect Directly from You

Information you directly provide to us may include:

  • Contact details – Name, address, phone number, email
  • Order information – Billing address, shipping address, payment confirmation, order details
  • Account information – Username, password, security details
  • Customer support information – Messages or queries sent to us
  • Personalisation details – Names entered for “Name on Bottle” products

Some features may require you to provide certain information. If you choose not to provide it, you may not be able to access those features.

2. Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Site (“Usage Data”).

This may include:

  • Device type
  • Browser type
  • IP address
  • Pages visited
  • Time spent on the Site
  • Network connection details

We use technologies such as cookies, pixels, and similar tracking tools to collect this information.

3. Information We Obtain from Third Parties

We may receive information from third parties including:

  • Shopify, which powers our website infrastructure
  • Payment processors (such as Razorpay, PayTM, or other authorised providers) who collect payment details to process transactions
  • Marketing and analytics providers

H & B does not store or have access to your full payment card details (such as card number, CVV, or expiry date). These are securely processed by payment gateway providers.

All information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Products and Services

We use your information to:

  • Process payments
  • Fulfill orders
  • Arrange shipping
  • Send order confirmations
  • Manage returns (if applicable)
  • Maintain your account

This is necessary to perform our contract with you.

2. Marketing and Promotions

We may use your contact information to send:

  • Promotional emails
  • Offers
  • Product updates
  • Brand announcements for Cizara and SeptEssence

You may opt out of marketing communications at any time by clicking the unsubscribe link or contacting us.

3. Security and Fraud Prevention

We use personal information to:

  • Detect and prevent fraudulent activity
  • Protect our Site and users
  • Enforce our Terms of Service

You are responsible for keeping your account credentials confidential.

4. Customer Support and Service Improvement

We use your information to:

  • Respond to inquiries
  • Improve our website functionality
  • Enhance customer experience
  • Analyze usage trends

Cookies

Like most websites, we use cookies and similar technologies to:

  • Power and improve our Site
  • Remember your preferences
  • Analyze traffic and user behavior
  • Improve marketing performance

Our website is powered by Shopify, and certain cookies are used as part of Shopify’s infrastructure.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

Data Sharing

We may share your information with:

  • Shopify (website hosting platform)
  • Payment gateway providers
  • Courier and logistics partners
  • Marketing and analytics service providers
  • Legal authorities if required by law

We do not sell your personal information to third parties.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce agreements

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

Data Security

We implement reasonable technical and organisational measures to protect your personal information.

However, no online system can guarantee complete security.

Your Rights

Subject to applicable Indian law, you may:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion where legally permissible
  • Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

Contact Information

H & B
Operating Brands: Cizara and SeptEssence

Website: www.cizaraessence.com

C 906 – Titanium Business Park
Makarba, Ahmedabad – 380051
Gujarat, India

Email: hello@cizara.in
Phone: +91 87775 44063